BSBCUS402A Address Customer Needs

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$358.00
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$440.00
Until 1 Jan
$550.00
Until 1 Jan
 

Overview

This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed.

This unit applies to workers required to be familiar with a product and/or service that varies widely and is capable of significant customisation. The customer relationship would typically involve direct interaction a number of times over an extended period.

This qualification is delivered online providing you with the flexibility to complete the training when and where you wish. You will be fully supported throughout the learning process by qualified trainers from Accredited Online Training (AOT), Australia's leading provider of online qualifications.

AOT provide exemplary participant support services, including:

  • Individual over-the-phone inductions with a facilitator who will step you through the process and answer any queries;
  • Unlimited mentoring and support services by qualified training via a toll free phone number or via email;
  • Access to a virtual classroom that allows participants to communicate with a trainer and other participants in real time.

Please click here to download the Student Handbook. Once you have registered, you will be emailed all relevant details.

Course Content

On completion of this course, you will be able to:

  • Assist customer to articulate needs;
  • Satisfy complex customer needs;
  • Manage networks to ensure customer needs are addressed.

All assessments are conducted online and you will receive feedback from your assessor within 48 hours (except when there is a Public Holiday). Holistic or major assessments may take up to seven days. Assessments may include multiple choice and/or short answer questionnaires, portfolios, case studies, and in some cases video and/or workplace based evidence may also be required.

Click here to learn more about the assessment process.

Help is only a phone call away! Qualified trainers are available to take your calls during business hours (Monday to Friday 9am to 5pm Queensland time) on 1-300-726634. Or if you prefer email, please send your query to trainer@aot.edu.au. Whether you call or email, be sure to mention that you are completing your qualification through IPAA Queensland and Learning Seat. Please also enquire about our virtual classrooms.

Duration

Maximum nominal hours: 20
Maximum 3 months access to online course (approx. 10-20 hours to complete each unit). This should include completing both the online training module and the associated formal assessment component.

How to gain your qualification faster?
Recognition of Prior learning (RPL) is the acknowledgement of the skills and knowledge that you have gained through previous studies, work and life experiences. If RPL is granted, this will mean that you will not have to complete the study or assessments for a unit or units of competency. Please read the student handbook for more information.