BSBCUS401A Coordinate Implementation of Customer Service Strategies

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$440.00
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$550.00
Until 1 Jan
 

Overview

This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. This course should be undertaken by anyone who is responsible for addressing customer servie needs and problems and/or is in a supervisory role responsible for delegating these tasks to others.

This qualification is delivered online providing you with the flexibility to complete the training when and where you wish. You will be fully supported throughout the learning process by qualified trainers from Accredited Online Training (AOT), Australia's leading provider of online qualifications.

Please click here to download the Student Handbook. Once you have registered, you will be emailed all relevant details.
 

Course Content

On completion of this course, you will be able to:

  • Apply a broad knowledge of customer service strategies;
  • Apply well developed skills in addressing customer needs and problems;
  • Provide guidance;
  • Delegate aspects of these tasks to others.

All assessments are conducted online and you will receive feedback from your assessor within 48 hours (except when there is a Public Holiday). Holistic or major assessments may take up to seven days. Assessments may include multiple choice and/or short answer questionnaires, portfolios, case studies, and in some cases video and/or workplace based evidence may also be required.

Click here to learn more about the assessment process.

Help is only a phone call away! Qualified trainers are available to take your calls during business hours (Monday to Friday 9am to 5pm Queensland time) on 1-300-726634. Or if you prefer email, please send your query to trainer@aot.edu.au. Whether you call or email, be sure to mention that you are completing your qualification through IPAA Queensland and Learning Seat. Please also enquire about our virtual classrooms.

Duration

Maximum nominal hours: 35

Maximum 3 months access to online course (approx. 10-20 hours to complete each unit). This should include completing both the online training module and the associated formal assessment component.

How to gain your qualification faster?
Recognition of Prior learning (RPL) is the acknowledgement of the skills and knowledge that you have gained through previous studies, work and life experiences. If RPL is granted, this will mean that you will not have to complete the study or assessments for a unit or units of competency. Please read the student handbook for more information.