Speaking with Confidence in the Workplace

Overview

Communication is the lifeblood of an organisation. This course is designed to enhance the communication skills necessary to improve employee relations and organisational effectiveness. It addresses the participants' vocal techniques and their ability to communicate in a broader framework. The simple techniques learnt in this course will ensure that the confidence gained by participants will be transferred to the delivery of organisational goals.

Course Content

This course covers the basics in terms of understanding the communication process itself, along with the barriers to communication and how to overcome them. It also focuses on the individual, specifically on understanding how the sub-personality can sabotage communication. Building on this, it addresses a range of skills, including managing anxiety, mastering posture, breathing techniques, pitch, pace and pausing, increasing vocal capacity, and using the power of body language.

Course Outcomes

By the end of this course attendees should be able to:

• communicate at all levels within the work environment
• recognise barriers to communication and overcome them
• use techniques to overcome nerves when presenting in meetings or with groups
• be confident about presenting to a small or large group when required
• use their voice to enhance their communication skills and confidence

Benefits to your organisation

• participants will have the confidence to communicate more effectively in the workplace
• improved relations between internal and external stakeholders
• more confident and capable employees means greater productivity

Benefits to you

• you will be more aware of your natural communication style and have tools to enhance your style
• you will have simple techniques to overcome any nerves you may have in presentations
• you will be able to work on improving your vocal techniques for more confident communication