First Time Supervisors

This course maps to capability: 2, 3, 4, 5
COST Prices include GST and are subject to change
Member Corporate Standard
$385.00 $495.00 $595.00

Overview

Being a successful supervisor in today's hectic workplace is becoming less about task or process knowledge, and increasingly about people management. This one day course will allow first time supervisors to discover tools and techniques to grow strong relationships with the people they come into contact with. The focus of the course will centre on the development of leadership and communication skills, both of which are vital if you wish to motivate and inspire your team to higher performance.

Course Content

This course introduces the role of the supervisor and will explore leadership techniques and communication styles that will allow you to determine the most effective style to use in any situation. The course will examine the psychology of teams and demonstrate how to build a strong team that is committed to completing tasks and achieving higher performance. A range of performance management techniques will be introduced, including ways of dealing with the tough issue of delivering performance-related feedback. The course will provide a comprehensive starting point for the new supervisor.

Course Outcomes

By the end of this course attendees should be able to:

  • choose an effective leadership style for any situation
  • demonstrate effective communication styles and techniques
  • build rapport and develop strong interpersonal relationships
  • lead a group through a basic task
  • understand how to build a strong, committed and motivated team
  • confront performance management issues and deliver feedback to improve performance

Benefits to your organisation

  • the development of supervisors who not only have technical capability, but also the interpersonal and emotional competence to build strong teams and manage relationships
  • leaders who can communicate effectively across all levels of the organisation

Benefits to you

  • have the opportunity to develop powerful and influential communication skills
  • learn how to match your leadership style to the situation and get the job done with exactly the right amount of supervision
  • learn how to build strong teams that strive to achieve