People Skills for Supervisors

Overview

This two-day course targets the skills necessary for leading and interacting with staff as a supervisor. In an experiential training environment, it will take you through communication techniques, giving clear instructions, formulating plans, monitoring performance, motivation and support. The course has an emphasis on proven theory, and is based on many years of leadership development experience. Although targeted at the new or inexperienced leader, it will also appeal to those who were never taught the skills necessary to deal with that most complex of public sector assets - people.

Course Content

This course builds on leadership theory, using activities to address specific skills. The content includes: motivating to achieve a shared objective, formulating a plan, directing staff to perform a task (and monitoring progress), balancing the task, team and individual, dealing with difficult people, and performance management. With a strong focus on developing the skills necessary to communicate powerfully and intentionally, you will be able to build rapport with people at all levels. This is everything you wish you'd known about people management before you started doing it.

Course Outcomes

By the end of this course attendees should be able to:

• demonstrate the fundamentals of leading a team
• understand leadership styles and how to choose a style depending on the situation
• develop powerful communication and rapport-building techniques
• discuss techniques for building strong teams
• discuss performance management techniques
• give effective feedback that will inspire a team to higher achievement

Benefits to your organisation

• supervisors who can communicate effectively across all levels of the organisation
• supervisors who can build strong, motivated teams that strive to achieve organisational outcomes

Benefits to you

• learn to harness the power of influential communication and build rapport to get your point across
• understand the psychology of teams and how to help the team members develop as individuals and as a group (including how to give feedback to inspire change)
• learn how to lead a team and choose an appropriate leadership style for any given situation