Interpersonal Conflict Management

Overview

Conflict! A word that can send shudders down the back of even the most experienced supervisors and managers. The pivotal factor that influences whether conflict is beneficial or harmful to your organisation is how it is managed. This course will give you the knowledge to identify different types of conflict and to understand how these will affect the performance of your team. You will also learn skills and techniques that will assist in managing conflict. This training is vital for anyone who deals with people. It will help to ensure that any conflict is handled appropriately and does not become destructive to individuals, teams or the organisation.

Course Content

This course covers the basics of conflict and will focus on the why and how of conflict in the workplace. Learn how to recognise conflict and determine if it is positive or destructive in nature. Discover powerful communication techniques that will allow you to diffuse conflict at the lowest levels and utilise some of the positive aspects of conflict to build stronger relationships for the future. Identify your personal conflict resolution style and learn how you can develop yourself to become a role model for conflict resolution.

Course Outcomes

By the end of this course attendees should be able to:

• understand how communication is a pivotal contributor to interpersonal conflict
• identify and understand the nature and origins of interpersonal conflict
• identify and understand tactics and strategies involved in interpersonal conflict
• strengthen relationships and build positive teams
• demonstrate skills and techniques for effective intervention and management of interpersonal conflict

Benefits to your organisation

• the potential to maximise the positive aspects of conflict while minimising destructive outcomes
• capacity to resolve conflict at the lowest level
• strong interpersonal and inter-team relationships

Benefits to you

• build confidence to manage conflict
• build strong interpersonal relationships
• develop a greater understanding of how and why conflict occurs and what you can do about it