Communication Skill Sharpening x 4

Overview

This intensive course covers four key aspects of communication. If you’ve ever agonised over how to give feedback, fretted over how to start a difficult conversation, worried about a presentation, or wondered why other people seem to have no trouble getting the point across, then this session is for you. The tips and techniques are tried and true, the approaches are challenging but rewarding, and the activities are practical and tailored to your needs. Whether it’s all new to you, or you just want a refresher on your existing skills, this course can give you the edge.

Course Content

The content for this course is in four parts. The first focuses on the knack of giving effective feedback, specifically the practical skills required to improve performance, increase comfort and understanding, and generate trust. The second deals with challenging conversations. When we don’t know where to start or what to say, small annoyances become big events. This session provides the skills to prevent that from happening. The third is aimed at improving presentation skills. It shows how to approach the task differently and achieve good presentations. The last part shares the secrets of getting a message across well.

Course Outcomes

By the end of this course attendees should be able to:

• demonstrate effective feedback skills to achieve successful performance discussions
• know how to start and manage a challenging conversation
• understand and apply the fundamentals of good presentations
• demonstrate certainty around getting your message across to others

Benefits to your organisation

• less time out of the workplace as this one course addresses at least four key topics
• simple solutions to complex problems
• practical communication strategies of immediate relevance to the workplace

Benefits to you

• the chance to review the fundamentals and apply them to your own specific situations and challenges
• the chance to find out if you are taking the right steps or if you need to review your approach
• the opportunity to 'tweak' and finesse your existing communication style