Agreeable Differences and Negotiations

Overview

Conflict can be scary and damaging, but if managed well, it can be a liberating process that produces useful answers. Differing perspectives are invariably involved where conflict exists, and it is often the collision of those energetic views that causes us to want to win. In this course, you will undertake a robust exercise in positional thinking (opposing views), discover and discuss clarifying conversations, and learn a different approach to maximising personal influence and impact. This day will provide you with new insights into how to approach potential conflict, and tips on what to do in the midst of conflict.

Course Content

The course gives you the chance to ask yourself what you are really trying to achieve in conflict situations. It also examines why behaviour and approach are critical, and the role our thinking, our body language, and our tone of voice play in dealing with conflict and negotiations. We also take a walk through the fundamentals of negotiation itself - what not to do, what to do and when to do it.

Course Outcomes

By the end of this course attendees should be able to:

• plan for, participate in, and understand more about reaching agreement
• understand (using research) why people react the way they do
• be more confident in handling both planned and unplanned negotiations
• practise methods that lead to an agreed outcome
• plan for future harmonious discussions and interactions
• apply theory and ideas to actual situations, adapting them to suit individual personalities and preferred approaches

Benefits to your organisation

• increased understanding of how to resolve conflict
• likely reduction in stress-related leave
• increased productivity

Benefits to you

• greater understanding of your triggers and how to manage them
• strategies to use when you can feel interactions going off line
• greater comfort in dealing with opposing views