Terms and Conditions
1 iQ Training and iQ Events Registrations
Confirmation
Upon receiving your registration, IPAA Queensland will send a confirmation to the email address you have provided. It will advise of the location, time and date. You should receive this confirmation within one (1) working day of your registration. Please contact IPAA Queensland if the confirmation has not been received.
Once the confirmation email has been sent, your registration is valid for the purposes of cancellations, transfers and payments. When your registration is confirmed, it is assumed you have obtained approval from your organisation and that you are familiar with IPAA Queensland’s Terms and Conditions.
Invoicing
A tax invoice will be attached to your confirmation email.
Where a third party is identified as the appropriate person to receive the invoice, a separate email with the invoice attached will be issued to that individual.
Payment
Payment of your registration is required in full within fourteen (14) days from the invoice date.
Outstanding invoices will incur a late payment fee of up to 8.0% of the total cost of registration. Where a late payment fee is applied, a revised invoice will be sent to the same email address as the original invoice.
Cancellation and Refund Policy
If you wish to cancel an iQ Training or iQ Event without penalty, you must do so in writing at least fourteen (14) days prior to the start date. Notifications by email, fax or post are accepted.
If you cancel between eight (8) and fourteen (14) days prior to the start date of an iQ Training or iQ Event, you will be liable for 50% of the registration cost.
If you cancel seven (7) days or less prior to the start date of an iQ Training or iQ Event, you will liable for 100% of the registration cost.
If you are unable to attend a booked iQ Training or iQ Event, a substitute may attend in your place. You must submit the details of the nominated substitute in writing to register@qld.ipaa.org.au.
Failure to nominate a substitute or cancel in writing will render you or your organisation responsible for full payment of your registration.
There are no cancellations or refunds for any online learning
Transfers
Transfer requests to a different course or event must be received in writing at least fourteen (14) days prior to the start date of an iQ Event or iQ Training. Transfers inside fourteen (14) days will be treated as a cancellation and the cancellation policy will apply, however IPAA Queensland will accept a substitute participant.
No transfers will be accepted for online learning.
Changes
Dates, times, location and fees are subject to change.
IPAA Queensland will inform participants in writing of the changes prior to the start date of the iQ Training or iQ Event.
If an iQ Training or iQ Event is cancelled, you will be notified in writing and your registration will be transferred to the next available date.
At times the content of iQ Training may change to meet the needs of participants. Any changes made are done in the interest of the participants, ensuring the best possible learning outcomes.
Online Learning Accessibility Period
Each online learning has a designated period of accessibility which will be stated in your confirmation email. There are no extensions past this accessibility period deadline.
It is the responsibility of the registered participant to complete the online course or qualification within this timeframe, as there are no refunds for courses that are not completed within the accessibility period.
Online Learning Minimum System Requirements
Online learning requires the following:
Operating Systems
· Windows 2000 or above
· Mac OSX 10.4 or above
· Linux (recent distributions)
Browsers
· Internet Explorer 6.0 or above
· Firefox 2 or above
· Safari 2 or above
· Recent versions of Opera, Netscape, Mozilla, Chrome
Plug-ins Required
· Adobe Flash Player 8 or above (Version 10 recommended)
· Acrobat Reader 4.0 or above (Version 9 recommended)
· Shockwave Player 8.5 or later (for any IT course; Version 11 recommended)
· Java 1.5 or later (for any IT course; Version 6 recommended)
There are no refunds should your system not support the online learning environment.
Professional Development Voucher
To redeem an IPAA Queensland voucher, please contact the Business Support Coordinator on (07) 3228 2800 or email register@qld.ipaa.org.au.
Professional Development Vouchers are:
· not redeemable for cash;
· non-transferable;
· valid for 12 months from date of purchase;
· can be purchased at any time;
· can be used for iQ Training and iQ Events only;
· cannot be used in conjunction with any other special offers from IPAA Queensland; and
· cannot be used for IPAA National events and conferences unless otherwise specified.
2 Membership
The following terms and conditions apply to IPAA Queensland Membership products and services.
Period
The period of IPAA Queensland Membership is 12 months from the date of payment.
Benefits
Membership with IPAA Queensland entitles members to certain benefits, privileges and/or offerings. The nature and extent of these benefits is detailed in the current Membership brochure and on our website www.qld.ipaa.org.au.
IPAA Queensland may alter the benefits, privileges and/or offerings associated with Membership at any time without prior notice to members.
Use of Member Information
Information provided by IPAA Queensland members will only be used in accordance with IPAA Queensland’s Privacy Policy.
Membership Renewal
IPAA Queensland membership fees are due annually on the anniversary of joining.If a member does not pay their membership renewal fee in full before this date, the membership and all benefits associated with it will cease immediately.
If an individual does not wish to renew their membership, they must notify IPAA Queensland in writing before the anniversary of joining.
Termination
While membership is non refundable, members may terminate their membership at anytime. This must be received in writing at members@qld.ipaa.org.au. Please allow up to seven (7) days for this termination to take effect. Termination of membership only becomes effective upon receipt of your resignation notification.
Cancellation/refund Policy
IPAA Queensland does not provide refunds on membership fees.
Transfer of Membership
IPAA Queensland memberships are non-transferable.
Members Moving Interstate
Any members relocating interstate may seek to have their membership transferred to their new State of residence at no additional charge. This must be received in writing at members@qld.ipaa.org.au.
3 General
Changes to Terms and Conditions
IPAA Queensland may alter these terms and conditions at any time without prior notice, although IPAA Queensland will attempt to notify members of any variations.
If you have any queries regarding the above Terms and Conditions, please do not hesitate to contact IPAA Queensland on 07 3228 2800.
Privacy and Security
IPAA Queensland collects information as required in order to administer and manage registrations for our iQ Training and iQ Events. If you do not provide all the relevant information, including your email address, your registration may not be confirmed.
IPAA Queensland is committed to protecting the information collected for this purpose and will not make your details available to any third party in any instance. If you wish to access your information or if you have queries in relation to the way IPAA Queensland handles this information, please contact us on (07) 3228 2800.