Terms and Conditions
1. Registrations
Confirmation
Upon receiving your registration, a confirmation email will be sent by IPAA Queensland to the email address you have provided the next working day (Monday - Friday) including weekend registrations. Once the confirmation email has been sent, it is taken that your registration is valid for the purposes of cancellations, transfers and payments. When your registration is confirmed, it is assumed you have obtained approval from your organisation.
Payment
Your registration is to be paid in full before you attend our iQ Training courses and/or iQ Events. Access/login details for online learning courses will not be issued until full payment has been received.
Cancellation and refund policy
There are no cancellations or refunds for online learning courses. If you wish to cancel out of a face-to-face iQ Training course or iQ Event, without penalty you must do so in writing more than 14 days prior to the course start date or event date via email, fax or post.
If you cancel between 8 and 14 days prior to a face-to-face course or event, you will receive a 50% refund and a copy of the course or event materials (if applicable and upon request only). No refund will be given on cancellations made within 7 days before the course or event and a copy of the course materials will be supplied (if applicable and upon request only). If you are unable to attend a face-to-face course or event, a substitute may attend in your place.
If you do not cancel in writing or do not attend a face-to-face course or event, you or your organisation will still be responsible for full payment of your registration.
Transfers
There are no transfers for online learning courses. This includes transfers between courses and between people completing a course. If you wish to transfer to another face-to-face iQ Training course, this must be done in writing at least 14 days prior to the original course date. Transferring between face-to-face courses is not possible inside 14 days, however a substitute may be sent in your place. A transfer is not possible for an iQ Event as they are often held only once.
Changes
IPAA Queensland reserves the right to make changes to the course or event date if registration numbers are not met. If a course or event is cancelled, you will be notified in writing and your registration will be transferred to the next available course date (or a refund made available to you for an iQ Event registration). If a suitable date cannot be found for the course, your fee will either be refunded in full or held in credit towards your next course choice depending on your preference.
At times the content of a face-to-face iQ Training course may change to meet the needs of participants on that particular day. However, this will only happen if group objectives have been identified and if the group agrees to amending or changing the content. Any changes are made only in the interest of the participant, ensuring the best possible learning outcomes. Changes to content may also be made in online learning courses from time to time, this is part of the quality assurance of courses and allows for relevant updates to legislation and other information.
Redeeming an IPAA Queensland Professional Development Voucher
To redeem an IPAA Queensland voucher and register for an iQ Training course and/or iQ Event, please contact the Registration Officer on (07) 3228 2800 or email register@qld.ipaa.org.au.
Professional Development Vouchers are:
- Not redeemable for cash;
- Non-transferable;
- Valid for 12 months. This expiry date is not negotiable;
- Cannot be used in conjunction with any other special offers from IPAA Queensland; and
- Cannot be used for IPAA National events and conferences unless otherwise specified.
Privacy and security
IPAA Queensland collects information as required in order to administer and manage registrations for our iQ Training courses and iQ Events. If you do not provide all the relevant information including your email address your registration may not be confirmed.
IPAA Queensland is totally committed to protecting the information collected for this purpose and will not make your details available to any third party in any instance. If you wish to access your information or have queries in relation to the way IPAA Queensland handles this information, please contact us on (07) 3228 2800.
Unsubscribe
Once you have provided your registration details for an iQ Training course or iQ Event, if you would like to unsubscribe from IPAA Queensland communication (e.g. email or post), please email enquiries@qld.ipaa.org.au with “unsubscribe” as the subject line. Please remember in order to save paper and help the environment, the majority of our communication with you is via email, and you may miss out on information that is of interest to you by unsubscribing to communication from IPAA Queensland.
iQ Training face-to-face locations
Once you have registered for an iQ Training course, your confirmation email will advise the location of the course. Please note that occasionally courses will be held off-site and participants will be notified well in advance.
iQ Training face-to-face course times
Full day courses are held from 9:00am – 4:30pm and half day courses are from 8:30am -12:00pm or from 1:00pm - 4:30pm. Participants will be notified in advance if there are any changes to course times.
iQ Training online learning accessibility period
Each online learning course has a designated period of accessibility which will be advised in your confirmation email. There are no extensions past this accessibility period deadline. It is the responsibility of the registered participant to complete the course within this timeframe. There are no refunds for courses that are not completed within the accessibility period.
iQ Training online learning minimum system requirements
Online learning requires the following minimum system requirements.
Operating Systems
Windows 2000 or above
Mac OSX 10.4 or above
Linux (recent distributions)
Browsers
Internet Explorer 6.0 or above
Firefox 2 or above
Safari 2 or above
Recent versions of Opera, Netscape, Mozilla, Chrome
Plug-ins Required
Adobe Flash Player 8 or above (Version 10 recommended)
Acrobat Reader 4.0 or above (Version 9 recommended)
Shockwave Player 8.5 or later (for IT bundles; Version 11 recommended)
Java 1.5 or later (for IT bundles; Version 6 recommended)
It is taken that you have these minimum system requirements before registering for the course. There are no refunds should your system not support the online learning environment.
Last updated 9 February 2010.
2. Membership
Individual annual membership fees (e.g. for a Member or Associate Member) are due in full upon joining IPAA Queensland or upon anniversary of joining. The following terms and conditions apply to IPAA Queensland Membership products and services.
Period
The period of IPAA Queensland Membership is 12 months from the date of payment.
Benefits
Membership with IPAA Queensland entitles members to certain benefits, privileges and/or offerings. The nature and extent of these benefits are detailed in the current Membership brochure and on the website.
IPAA Queensland may alter the benefits, privileges and/or offerings associated with Membership at any time without prior notice to members.
Use of member information
Information provided by IPAA Queensland members will only be used in accordance with IPAA Queensland’s Privacy Policy.
Failure to pay
IPAA Queensland membership fees are due 12 months from the date and month in which the member joined IPAA Queensland. If a member does not pay their membership fees, they will cease to be an IPAA Queensland member and be removed from the IPAA Queensland financial member database.
Failure to pay will result in membership being lapsed on the last day of the individual’s renewal month and all membership benefits will cease. If an individual’s membership does lapse, the individual must not use any IPAA Queensland professional post nominal after their name (e.g. MIPAA) or claim to be a member of the Institute of Public Administration Australia (IPAA) Queensland.
If an individual does not wish to renew their membership, they must notify IPAA Queensland by sending a written notice or an email to members@qld.ipaa.org.au no later than 14 days after the renewal date.
Termination
While membership is non refundable, members may terminate their membership at anytime by sending a written notice or an email to members@qld.ipaa.org.au. Please allow up to 7 working days for this termination to take effect. Termination of membership only becomes effective upon a written receipt by IPAA Queensland to notifying the termination request has been received.
Cancellation/refund policy
IPAA Queensland does not provide refunds on membership fees.
Transfer of membership
IPAA Queensland memberships are individual and non-transferable. The only exception is for Corporate Memberships held under a Corporate Supporter subscription, which may be transferred at the time the Corporate Member leaves the organisation.
Changes to membership terms and conditions
IPAA Queensland may alter these terms and conditions of membership at any time without prior notice. IPAA Queensland will attempt to notify members of any variations but is not liable to do so.
If you have any queries regarding any of the above terms and conditions of membership please don’t hesitate to contact IPAA Queensland’s Marketing and Membership Officer on 07 3228 2811.
Last updated 9 February 2010.